Question 1

What services does Isnor's Property Services offer?

Accepted Answer

Our core services include lawn maintenance, property clean-ups and enhancements, gutter cleaning, garbage hauling/junk removal & snow removal. We work with residential, commercial and multi-unit properties throughout the Annapolis Valley, with additional property maintenance services available depending on the job.

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Question 2

Where is Isnor's based?

Accepted Answer

We're based in New Minas, Nova Scotia, right in the heart of the Annapolis Valley. Being locally based allows our team to efficiently serve properties throughout the surrounding Valley communities.

Question 3

What are your hours?

Accepted Answer

Our regular business hours are Monday to Friday, 8:00 AM to 5:00 PM. Our crews may be working outside of these hours depending on the season, weather and scheduled work. If you contact us after hours, we'll get back to you as soon as we can.

Question 4

How do I contact Isnor's?

Accepted Answer

You can reach us by phone, text, email, or through the quote request form on our website. For estimates, providing a few details about the property and the service you're looking for helps us respond as efficiently as possible.

Question 5

How often do you mow?

Accepted Answer

Most of our regular lawn maintenance is performed on a weekly or bi-weekly schedule, depending on the property, time of year and growing conditions. Grass growth can change considerably throughout the season, so service frequency may be adjusted when appropriate to keep your lawn maintained without unnecessary visits.

Question 6

Do you offer one-time mowing?

Accepted Answer

Our lawn maintenance service is primarily built around recurring seasonal clients, which allows us to provide consistent service and maintain efficient routes. One-time or short-term mowing may be available depending on our schedule and the property. Contact us and we'll let you know if we're able to accommodate it.

Question 7

What's included in a lawn visit?

Accepted Answer

A regular lawn maintenance visit includes mowing all designated lawn areas, trimming around buildings, trees and other obstacles, edging along hard surfaces where required, and blowing grass clippings from driveways, walkways and other finished areas. Our goal isn't simply to cut the grass — it's to leave the entire lawn area looking clean and professionally maintained when we're finished.

Question 8

What kinds of property clean-ups and enhancements do you do?

Accepted Answer

Our property clean-up and enhancement services cover many of the jobs that fall outside regular lawn maintenance, including seasonal leaf clean-up, garden bed clean-ups and maintenance, shrub and hedge trimming, mulching, light limbing and other general property improvements.

Question 9

Can you refresh an overgrown property?

Accepted Answer

Absolutely. We can help bring neglected or overgrown properties back under control through mowing, trimming, garden bed clean-up, shrub and hedge work, debris removal and general property clean-up. Every property is different, so we'll assess what needs to be done and recommend the best approach rather than trying to fit every clean-up into the same package.

Question 10

How often should gutters be cleaned?

Accepted Answer

For most properties, we recommend having gutters checked and cleaned at least once a year. Properties surrounded by mature trees, pines or other heavy vegetation may benefit from cleaning more frequently. Fall is a particularly important time to have gutters checked in Nova Scotia, as leaves and debris can accumulate quickly before winter.

Question 11

Do you clear the downspouts too?

Accepted Answer

Yes. Our goal is to leave the gutter system clear and able to move water properly. We remove accumulated debris from the gutters and check downspouts for obvious blockages as part of the service. If we discover an issue beyond normal cleaning, we'll let you know rather than performing additional work without your approval.

Question 12

What will you haul away?

Accepted Answer

We can haul away a wide range of household junk, furniture, yard waste, renovation debris and general unwanted items. Some materials require special handling or cannot be accepted through normal disposal facilities, so if you're unsure about something, just let us know what you have. Photos are especially helpful for larger loads, as they allow us to determine the appropriate equipment and provide a more accurate estimate.

Question 13

How quickly can you come for junk removal?

Accepted Answer

Availability depends on our existing schedule, the size of the job and the time of year. We do our best to accommodate customers as quickly as possible, but we don't promise same-day service. Sending photos and a description of what needs to be removed can often help us provide an estimate and get your job scheduled faster.

Question 14

When does snow removal service begin?

Accepted Answer

Our standard snow removal service is generally triggered once snowfall reaches the minimum accumulation stated in your service agreement. For many residential properties, this is approximately 5 cm. Service details can vary by property, so your estimate and service agreement will clearly outline the trigger for your particular property.

Question 15

Can I cancel service for a small snowfall?

Accepted Answer

For customers on eligible residential service arrangements, we may allow a service visit to be cancelled if you prefer to handle it yourself. Cancellations need to be communicated before our crew arrives or begins servicing the property. Once service begins for the property, the regular service charge applies.

Question 16

Do you offer seasonal snow removal plans?

Accepted Answer

Yes. We offer seasonal snow removal options for select properties, subject to route availability. Seasonal plans provide customers with a reserved place on our winter route and make snow removal more predictable throughout the season.

Question 17

Can I pay per snowfall instead?

Accepted Answer

Per-visit snow removal may be available for some properties depending on location and route capacity. Priority is generally given to recurring seasonal customers.

Question 18

Do you shovel walkways and steps?

Accepted Answer

Yes. Walkway, entrance and step clearing can be included depending on the property and your service agreement.

Question 19

Do you provide salting or ice control?

Accepted Answer

Yes. Salt or other ice-melting products can be applied to designated areas when requested or included in your service agreement. Salting is generally charged separately per application unless otherwise stated in your estimate.

Question 20

When will my driveway be cleared after it snows?

Accepted Answer

Snow removal begins once the service trigger has been reached and properties are completed according to our established routes. Timing can vary depending on when the snow begins and ends, total accumulation, road conditions, storm duration and severity of the event. During larger or prolonged storms, multiple passes or additional time may be required. We don't guarantee an exact arrival time during a storm.

Question 21

What happens during a large or prolonged storm?

Accepted Answer

Larger storms may require a different approach than a typical snowfall. Depending on accumulation and storm duration, we may perform an initial pass to maintain access and return for final clearing once conditions improve. Exceptionally heavy or wet snow, drifting, freezing rain and unusually high accumulations may require additional work and may be subject to additional charges where outlined in your service agreement.

Question 22

What happens if the municipal plow fills the end of my driveway?

Accepted Answer

Municipal snowplows can create a ridge of heavy, compacted snow at the end of a driveway after we've already serviced the property. Return visits to clear snow deposited by municipal plows are not automatically included unless specifically stated in your service agreement.

Question 23

Do you install driveway markers?

Accepted Answer

Yes. Driveway markers can be installed before the snow season to identify driveway edges and other areas that may be difficult to see once snow accumulates. For seasonal customers, marker installation may be included in the seasonal rate or listed separately as a service.

Question 24

Can snow removal damage my lawn or driveway?

Accepted Answer

We take reasonable care to identify driveway edges and minimize damage, but snow removal involves operating equipment in conditions where surfaces and landscaping can be completely covered. Minor turf disturbance along driveway edges can occasionally occur, particularly when the ground is not fully frozen. Existing cracks, uneven pavement, loose gravel, curbing and other hidden obstacles can also be affected during normal snow removal operations. Any specific responsibilities relating to property damage are outlined in your snow removal service agreement.

Question 25

Do you remove or haul away snow?

Accepted Answer

Standard snow removal involves plowing or relocating snow to suitable areas on the property. Hauling snow off-site is not included unless specifically quoted as an additional service.

Question 26

Do I need to sign a snow removal agreement?

Accepted Answer

Recurring and seasonal snow customers may be required to sign a service agreement outlining the areas being serviced, snowfall trigger, pricing, service limitations and other important terms.

Question 27

Where do you offer snow removal?

Accepted Answer

Because snow removal is highly route-dependent, our winter service area is more limited than our regular property maintenance service area. Contact us with your property address and we'll let you know whether it falls within one of our available winter routes.

Question 28

Which communities do you serve?

Accepted Answer

We're based in New Minas and serve communities throughout the Annapolis Valley, including Wolfville, Gaspereau, Greenwich, New Minas, Kentville, Port Williams, Centreville, Coldbrook, Cambridge, Waterville and Berwick, along with surrounding areas. Service availability can vary depending on the type of work and our existing routes.

Question 29

What if I'm just outside one of those areas?

Accepted Answer

Reach out anyway. Our listed service area represents the communities where we regularly work, but we may travel outside of it depending on the location, size and type of job. Send us your address and a little information about what you need done and we'll let you know if we can accommodate it.

Question 30

How do I request a quote?

Accepted Answer

The easiest way is through our online quote request form. Tell us what service you're interested in, provide the property address and include as much information as you can about the work you're looking to have done. For certain jobs, we may be able to provide an estimate using photos and property information. Others may require an on-site visit before we can accurately price the work.

Question 31

Do I have to commit to a schedule?

Accepted Answer

It depends on the service. Lawn maintenance is primarily offered as a recurring service so we can maintain consistent routes and provide reliable scheduling throughout the season. Services such as property clean-ups, gutter cleaning and junk removal can generally be booked as needed. For customers looking for ongoing property care, we can also discuss recurring service options based on the needs of the property.

Questions,answered.

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